What are our warranty conditions?

After-sales service

Nature of the request*
- Technical information
- Return of material
Terms of guarantee

In the case of the equipment being still within its warranty period:

- The guarantee applies if the origin of the fault is a defect inside the charger (eg component fault, welding fault, etc.)

- The warranty does not apply if the cause of the fault is due to an external fault (eg overvoltage, water intake, misuse). In this case, a repair estimate will be issued.

The guarantee, if the latter is confirmed by the appraisal, covers only:

- Repair (parts and labor) of defective equipment delivered to factory Quimper (France)

- Return shipping costs after repair The warranty does not cover any other costs which may have been caused by the malfunction of the equipment, such as: port and packaging costs, dismantling costs, reassembly and testing, and any other costs not mentioned.

After sales service form

In case of failure or dysfunction of one of our products please contact your local dealer or send us back directly the defective unit for expertise on our site of Quimper. In all cases please fill in the joint form and mention all appropriate details that could help us in our investigation. After completing this form and clicking "Send", you will receive an email that will serve as a return form to print and attach with the material. Our after-sales service will contact you promptly to keep you informed about our expert report.

(Return address : CRISTEC, 23 ZA Penn ar Roz 29150 Châteaulin FRANCE)
1 - Sender
Civility*
Name*
First Last
Company
Address*
Address City Post Code Country
Date of dispatch
Date Format: DD slash MM slash YYYY
Phone*
E-mail*
2 - Material
Type*
Item code*
Serial number*
Date of purchase*
Date Format: DD slash MM slash YYYY
Client reference
Defect found*
Remarks
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Monday	8am-12.30pm 1.30pm-5pm
Tuesday	8am-12.30pm 1.30pm-5.30pm
Wednesday	8am-12.30pm 1.30pm-5.30pm
Thursday	8am-12.30pm 1.30pm-5.30pm
Friday	8am-12.30pm 1.30pm-4.30pm
Saturday	Closed
Sunday	Closed

After-sales service

After-sales service

Terms of guarantee

After sales service form

1 - Sender

2 - Material